Terms & Conditions

By accessing or using this website operated by Holistic Green Beauty Ltd (Registered in England & Wales, Company number 8628090, Registered address 18 Bromford Gardens, 2 Westfield Road, Edgbaston, Birmingham, B15 3XD), you are acknowledging that you have read, understand, and agree, without limitation, to be bound by these Terms and Conditions.

If you do not wish to be bound by these Terms then please refrain from using our website.

Order acknowledgement & Acceptance:

All products sold are for personal use only and must not be purchased for resale. Once your order has been placed we will contact you by email to acknowledge receipt of your order, along with your order details. If we are unable to complete your order following this acknowledgement, we will contact you by email to let you know. If you require any information on your order you can contact us by emailing us at sales@holisticgreenbeauty.com quoting your order number. We may not accept your order if an item that you have ordered is out of stock, if we have identified a product or pricing error or if we are unable to obtain authorisation of your payment. Please note that we reserve the right to reject any offer to purchase by you at any time.

Delivery:

Successful orders will be processed within 1 – 2 business days. Orders will be sent via Royal Mail within this time.

UK delivery – Standard delivery (delivered in 5 working days from shipment) flat rate of £3.50 per order (free delivery for orders over £100).

Delivery to Europe – flat rate of £10.00. We will notify you of delivery estimates after your order has been successfully placed.

Delivery to rest of world – flat rate of £15.00. We will notify you of delivery estimates after your order has been successfully placed.

The delivery cost does not include any applicable duty or customs tariffs that may be levied upon importation. The receiver must pay these charges.

Orders placed on Saturday and Sunday or Bank Holidays will be processed within the 1 – 2 business days.

Any purchase is subject to bank authorisation before processing. Only completed orders will be processed and dispatched to you.

If for any reason you would like to cancel or amend your order after it has been placed, please get in touch as soon as possible and we will be happy to assist. Any orders that have been cancelled will not be billed, unless the order has already been sent to you. If this is the case, you shall receive a full refund once the order has been returned to us, unopened, unused and undamaged.

Products:

All of our products will contain their shelf life at bottom of the box and glass packaging. We recommend that all products are kept away from heat and that where supplied, the spatula is used to remove the product, and that all lids are closed fully. This will help to maximise the freshness and self-life of your product.

The Chocolate Cleansing Balm is not suitable for hot climates as it has a low melting point, if you are based in a hot climate and wish to proceed with your order, you do so at your own risk and we shall not be liable for refunding this product.

Returns info:

The returns policy is for goods purchased on the website or by telephone. Holistic Green Beauty hopes that you will be happy and satisfied with your purchase however, if for any reason you would like to return your item(s) we would be happy to offer a full refund or exchange, providing the product is unopened, unused and undamaged. Your order must be returned within 7 days of your receipt and you must contact us at info@holisticgreenbeauty.com prior to return. Please provide full details of the customer order number and the goods that are being returned. We will evaluate the condition of the order once it has been received by us and make a decision if a refund can be processed.

For hygiene reasons we are unable to accept returns or offer exchanges on any opened products. On receipt of the returned goods we will give you a refund of the amount paid for the goods. Refunds will be made against the original form of tender. Please note that the return costs will not be reimbursed. To improve our service please let us know the reason for returning any goods. This does not affect your statutory rights

Return the parcel by RECORDED DELIVERY to the following address:

Holistic Green Beauty Ltd
18 Bromford Gardens
2 Westifled Road
Edgbaston
Birmingham, B15 3XD.

Holistic Green Beauty Ltd cannot be held responsible for returned goods that do not reach us.

Inspection:

Once you have received your order you should inspect the item(s) to make sure that everything listed on your invoice is included. You will be deemed to have accepted the order unless you notify us upon receipt that there are any complications or you cancel the order in accordance with your cancellation right and/or you return the items in accordance with our Returns Policy. If you fail to follow these instructions, we are not obligated to accept any rejection by you of the goods at a later date. Your statutory rights are not affected. If you are not home on the day of delivery, the postman should leave an acknowledgement slip/card to advise delivery was attempted and the details of where you can collect your parcel. Please note your parcel will be returned to us if you have been unable to accept your order or if it has not been collected from the Post Office within 7 days. If this is the case you will need to arrange for a new delivery with us. You will have to pay the postage costs incurred in resending the parcel.

Payment:

Payment can be made by any of the following methods: Visa, MasterCard, Visa Electron, Maestro and PayPal. Please note that all credit/debit cardholders are subject to validation checks and authorisation by the issuer of the card. Payment will be debited and cleared from your account at the point at which your order is acknowledged. The cardholders address must match the information held by the issuing bank. If the issuer of your payment card refuses to agree payment to Holistic Green Beauty Ltd, we will not be liable for any delay or non-delivery of orders. Please note that we retain the legal ownership of all merchandise until full payment has been made by you and received by us. Legal ownership of the merchandise will immediately transfer back to us if we refund any payment for the merchandise to you. Details of the products, service, prices and procedures for making payment are displayed on our website. The price of any product is the price listed at the time and date of your order. The price does not include the delivery charge.

If you are in receipt of a coupon/discount/promotional code, only one code may be used per transaction.

Coupon/discount/promotional codes and offers cannot be redeemed on sale or promotional items.

Credit Card Security:

All credit card numbers are encrypted in the software (Sage Pay) when your order is placed and Holistic Green Beauty Ltd does not retain any such details.

We use Sage Pay to collect and process transaction information, you can view Sage Pay’s security policy at – www.sagepay.co.uk/policies/security-policy

Security:

You are fully responsible for keeping your username and password secure. You must not share these details with a third party. If your details have been lost or compromised in anyway, please notify use immediately.

Legally binding contract:

Please note that when we accept your order for goods on this website, there will be a legally binding contract.

Cancellation right:

You have the legal right to cancel your order within seven working days from the date of receipt of the goods providing you send us a notice of cancellation in writing and return the goods to us in their original, unopened and unused condition. Where goods are delivered to a third party you may exercise your right to cancel if you are able to return the goods to us.

You can submit your cancellation notice by email at: sales@holisticgreenbeauty.com or in writing to:

Order Enquiries
Holistic Green Beauty Ltd
18 Bromford Gardens
2 Westfield Road
Edgbaston
Birmingham, B15 3XD

Your statutory rights are not affected.

If You have any questions, complaints or comments on our website then you can contact us on info@holisticgreenbeauty.com.

Alterations to our Website:

We reserve the right to alter, suspend or remove any content or area of our website, including individual access to it. Unless stated otherwise, any new content or the sale of new products shall be subject to these Terms.

Use of the website:

Unless otherwise stated, Holistic Green Beauty Ltd own the intellectual property rights in the website and material on the website.

You may view, download for caching purposes only, and print pages or other content from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.

You must not:

  • Republish material from this website (including republication on another website);
  • Sell, rent or sub-license material from the website;
  • Show any material from the website in public;
  • Reproduce, duplicate, copy or otherwise exploit material on this website for a commercial purpose;
  • Edit or otherwise modify any material on the website; or
  • Redistribute material from this website

Disclaimer:

Currently the law requires that unless a substance or product has a medical license, no claim can be made as to its efficacy for a medical condition.

All of the Holistic Green Beauty range is carefully formulated with years of research and commitment to natural wellbeing however, suggestions on our website and literature are only intended as a helpful guide and are based on traditional use of the ingredients and current research on such ingredients along with information provided by our suppliers. We always keep our consumers in mind and at the heart of everything we do. If you are in doubt or are sensitive to any ingredients, we recommend patch-testing on a small area of skin before use.